Subscription and Payment    Technical Support    Equipment    Frequently Asked Questions    Dictionary Why worry? When there is a failure, all you need is to call us at one of the Call Center numbers and give us a few details. Call Center: Available 24h: 021- 232.55.66 (normal local fee) *BOOM (0741.872.666 - available in the Orange network) *MYBOOM (0725.125.929 - available in the Vodafone network) The Call Center representative decides whether it is about a failure requiring the intervention of a technician and in up to 24 hours a team arrives to your home to identify the trouble.

How do I "interpret" the error messages?
Here is a small interpretation guide for the messages appearing on the screen in case of error.

Technical problems

The view card is not authorized – please wait. details   Smartcard is not authorized. This message appears in general when the equipment is installed on the customer and the decoder is started for the first time. This message appears also when the customer has been disconnected.

Black screen or the message "Decoder can not receive signals". details   If the trouble is not due to a storm or aerial positioning, the receiver will be restarted from the ON/OFF commuter on the rear and keeping it in the OFF state for about 1 minute. If the image is not restored, the signal will be checked by following the steps at point 2. If the problem persists, call the customer service (Call Center).

Black screen or the message "Please contact Call Center (6)". details   It is possible that your receiver be suspended temporarily for the default of invoice payment or the receiver remained off on the rear button for longer time. Contact the Call Center.

Black screen or the message "Please contact Call Center to subscribe to this channel (4)". details   That channel had not been included in the purchased packages or that channel is of type PAY PER VIEW where each event must be paid separately, by contacting the Call Center.

This is not a NDS view card. details   Smartcard inserted in the decoder is not a Boom TV smartcard.

The following message appears on the screen "Please insert the view card (1)". details   Open the card compartment, pull out the card and insert it again. If the message does not disappear, restart device and repeat the operation.

We regret, this channel is not available. details   It generally appears when the customer switches the decoder to a free-to-air channel, but the smartcard is not correctly activated. The customer must report the error to the Customer Service in order to be remedied.

We regret, this channel is not currently available in your area. details   That channel is intentionally blocked in the customer’s area. For various reasons, the decision to unlock the reception of a channel in a certain geographical area can be made. This message is not an error.

The NDS view card is being initialized - please wait. details   The internal checking of the smartcard and decoder is being processed.

Please call the Customer Service to subscribe to this channel. details   The customer did not subscribe to that package/PPV event. The customer may call the Customer Service to request the subscription to that channel.

Please contact the Customer Service for this purchase through Pay-Per-View system. details   Insufficient card credit to purchase this PPV event. This message appears in case of the use of pre-paid credit.

Please contact the Customer service, the maximum number of purchases through the Pay-Per-View system has been reached. details   The maximum number of PPV events that the smartcard can memorize has been reached.

Please contact the Customer Service, you may have a decoder trouble. details   The decoder could be out of order.

Please contact the Customer Service details   The card and/or decoder is suspected to be used fraudulently.

Please contact the Customer Service. The view card is not authorized for the use in this decoder. details   The smartcard and the decoder operate as a pair. If upon activation, one of their serial numbers is not correct, this error message is generated.

Please insert the view card and do not take it off unless you are directed to do this. details   The smartcard is not inserted in the decoder. If the smartcard is however inserted in the decoder, then the decoder is out of order. You must contact the Customer Service for the replacement of the decoder.

Please check the view card and then insert it again prior to call the Customer Service . details   The system is not able to read the smartcard. The decoder or the smartcard could be out of order. The error must be reported to the Customer Service for the replacement of the defective part.

What to do in case of technical problems
There are a few situations when there is no need to wait for a technician, which you can settle yourself by pushing certain buttons:

Technical problems

I forgot the PIN code of the receiver. What should I do? answer   If you forgot the PIN code of the receiver, you must call the customer service for unlocking.

Some channels ( B1TV, OTV,PROTV International) are jammed. answer   If you have a single STB, call the customer service that will send a team to remedy the failure. The trouble is generated by the aerial positioning to the satellite. If you have 2 STBs, the trouble can be generated by the LNB settings. These settings can be checked by following the steps Mosaic -> Options -> Advanced Settings -> LNB Settings. In case of a single STB, you must select Singleview then OK and Back. In case of two STBs, select the option Multiview then OK and Back.

What should I do when the EPG software is blocked and the text menu disappeared? answer   If the EPG software is blocked and the menu text is missing, the receiver will be turned off from the rear button and will be restarted in a few seconds.

How do I change the language of the current channel? answer   If the language of the channel you are viewing at a certain time is not the preferred one, push the key "+" then with the keys up / down on the remote select the intended language (English/Hungarian), then push the key "OK" for confirmation.

I intend to restore the initial settings of the receiver. What should I do? answer   If you want to restore the initial settings of the receiver, you turn it off from the rear button, restart it, then right after on the screen the message appears "Please Wait Initializing..." you keep pressed simultaneously all the 4 buttons of the receiver, which constitute a circle until on the screen the message appears "Please disconnect...". Then you turn off and restart the receiver.

When it is storm or rain, the image disappears or is jammed. answer   Push Mosaic -> Options -> Select the signal -> AMOS2TX24L78 -> OK. The screen with signal indicators will appear. Under the left indicator, "Signal Level" must range between 230 Max and 180, according to the cable length. To return, push the key back. If the indicator, under normal weather conditions, does not comply with these values, call the customer service that will send the team to remedy the failure.

On the own channels or movie channels, a black screen appears or a code is required. answer   Follow the steps Mosaic -> Options -> Restriction for children\ -> CODE(4 digits) -> the parental level is decreased. If you have forgotten the STB code, please call the customer service. In other case, is possible that the channel were blocked by yourself ( Mosaic ->Programs->Blocked channels)

The message “No signal” appears on the screen and I can not return to the basic menu. What should I do? answer   First, check whether the aerial input behind STB is correctly connected, then push the key MOSAIC, enter the menu and go to OPTIONS / SELECT SIGNAL and enter the code (implicit code is 0000). Then select AMOS-2 TX24L78. If the padlock is green, the decoder receives signal and then push the key "OK " to memorize the settings.

For certain channels (HBO, CINEMAX,VIASAT) the sound bearer is only in the Hungarian language. answer   Push the key + and select Eng ( English)

The sound is sometimes jammed. answer   The STB volume is set somewhere to the minimum. The volume must be set to the colored part of the volume indicator ( yellow, orange, red).